We’ve all heard the advice: “ask for and then contact references!” But not much advice is given about the questions to ask them. Here is a list of suggested questions I recommend you ask about anyone you are considering as a partner for your remodeling project:
How was your overall experience with them?
Were you pleased with the design?
Is it beautiful as well as functional?
“ “ architecturally appropriate?
Does it meet the needs and wishes you expressed?
Was the job completed in a timely manner?
Were the workers neat and courteous?
Was there good communication between you and the designer, contractor, project supervisor?
Where there warranty issues and if so, how did they respond?
Did you receive good value for your investment?
Would you use them again?
Would you rate their overall service as Excellent Good Adequate Inadequate ?
Of the 12 questions listed above 4 pertain specifically to the design of the project, 4 to management skills (a well run project) and the balance to overall satisfaction.
Add any other questions addressing your specific concerns. I believe it’s important to ask very specific questions about the full range of services a remodeling project requires. You want to be sure the contractor you are considering will provide the level of service you desire.
C Copyright Fred V. Peters 2008
All rights reserved.
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